Returns & Cancellations
Returns
Items may be returned within 30 days of purchase only with prior approval. To request a return or exchange, you must first obtain a Return Authorization Number by calling 715-514-0319 (Monday–Friday, 8AM–4PM CST).
- Refunds cover the product cost only. Shipping and handling fees are non-refundable.
- Return shipping is the customer’s responsibility.
- A 15% restocking fee may apply, at our discretion.
- All returns are subject to review and approval.
- Non-used, undamaged items will be refunded in full.
- Used items will be inspected and may receive partial credit based on condition.
Once we receive your return, please allow up to 2 weeks for the refund to appear on your account.
Cancellations
Lumberjack Tools reserves the right to approve or deny any return, exchange, or cancellation request. Please double-check your order before submitting, as orders cannot be canceled after 24 hours. To cancel an order, you must call us at 715-514-0319 (Monday–Friday, 8AM–4PM CST) within 24 hours of placing it to request approval. Approved cancellations are subject to a $35 processing fee.