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 CONTACT US

Phone: 715-514-0319

Email: info@lumberjacktools.com

Address: 3210 Hogarth St
Eau Claire, WI 54703


HOURS

Mon - Fri: 8 am - 4 pm CST

Holiday Hours May Vary


HELP CENTER

Check out our Help Center for FAQ's, Tips, Techniques & More!


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ORDERS & SHIPPING

PRICE MATCH POLICY

Price Match Policy - Distributors & Other Sellers

Lumberjack Tools will occasionally price match items from other sellers. However, it is based on the sale running at the time, and the customer service representative's full discretion. We will do our best to ensure that you receive a fair price, but often times sales running are based on discounts provided by a particular distributor and their sales and marketing schedule. This is why you may see a better discount on their website one day, and a better discount on ours at another. We encourage you to feel free to purchase from one of our authorized distributors if you feel that you can get a better discount that we are not able to honor at that time.

Price Match Policy - Our Sales

Depending on what sale is running at the time, we may be able to match a price on a purchase you have already made. This is based on the customer service representative's full discretion. 

The following circumstances are not able to be price matched:

  • The item(s) were purchased from another seller
  • The email with the sales or promotions has a clause at the bottom claiming no-price matching outside the sale time period
  • The item(s) were purchased over 5 business days ago
  • Black Friday or Cyber Monday Sales
  • Special holiday sales including, but not limited to: New Year's Day, Memorial Day, Fourth of July, Labor Day, Halloween, Veteran's Day, Christmas Holiday sales (November-December)

*We have the right to refuse to price match at any time for any reason. While we will attempt to assist you, there is never a price match guarantee due to the continual changes in pricing from other sellers and our own sales and marketing.

INTERNATIONAL SHIPPING

SHIPPING POLICY

All in-stock orders ship during normal business hours Monday – Friday. The order will ship within 2 business days after the order has been processed and funds have cleared. If an item is back-ordered you will be notified of its status and of the new shipment date.  All items purchased from Lumberjack are made pursuant to a shipment contract with UPS or the USPS. Lumberjack is not responsible or liable for any damages or late shipments arising from the shipment of the order. You will need to make a claim with the carrier.

*Please note that all orders placed during the holiday season may take an addition 2 business days to process.

INTERNATIONAL SHIPPING: CLICK HERE

 

RETURN POLICY

  • Items can be returned within 30 days of purchase ONLY with prior authorization or approval.
  • In order to obtain a refund or exchange, prior approval must be given and you must have Return Authorization #. Call 715-514-0319 (8AM-4PM, CST, Monday through Friday).
  • Refunds are for the cost of product only; shipping and handling charges are not refundable.
  • At Lumberjack’s sole discretion, we may impose a fifteen percent (15%) restocking fee on items returned.
  • We reserve the right to dispute the request for any reason.
  • We will credit your account after inspection and audit of the return item. This process may take 2-4 weeks.

TOOLS & COMPANY INFO

WARRANTY POLICY

Your business is important to us and we stand behind our products and service. We have a Lifetime Warranty on all our tenon cutters as long as they are used correctly. For the warranty to be valid, you must be the original buyer and have receipt of purchase from an authorized reseller.

Help is available by calling 715-514-0319 or contacting us at info@lumberjacktools.com during normal business hours 8AM-4PM, CST, Monday through Friday.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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