Price Match Policy - Distributors & Other Sellers

Lumberjack Tools will occasionally price match items from other sellers. However, it is based on the sale running at the time, and the customer service representative's full discretion. We will do our best to ensure that you receive a fair price, but often times sales running are based on discounts provided by a particular distributor and their sales and marketing schedule. This is why you may see a better discount on their website one day, and a better discount on ours at another. We encourage you to feel free to purchase from one of our authorized distributors if you feel that you can get a better discount that we are not able to honor at that time.

Price Match Policy - Our Sales

Depending on what sale is running at the time, we may be able to match a price on a purchase you have already made. This is based on the customer service representative's full discretion. 

The following circumstances are not able to be price matched:

• The item(s) were purchased from another seller
• The item(s) were purchased over 5 business days ago
• Black Friday or Cyber Monday Sales
• Special holiday sales including, but not limited to: New Year's Day, Memorial Day, Fourth of July, Labor Day, Halloween, Veteran's Day, Christmas Holiday sales (November-December)

*We have the right to refuse to price match at any time for any reason. While we will attempt to assist you, there is never a price match guarantee due to the continual changes in pricing from other sellers and our own sales and marketing.

What is Lumberjack Tools's International Shipping Policy?

Canada: All of our Canadian customers are able to place their orders directly through our website. Shipping will be calculated during checkout. To view your order in Canadian dollars, please be sure to choose CAD in the dropdown next to the Search Box at the top of our website.

All Other International Orders: We do not ship to countries outside of the US and Canada at this time.

International Shipping Rates

All orders shipped internationally through Lumberjack Tools, Inc.™, risk liability at the expense of the customer. We are not responsible for any customs charges, duties, taxes or other fees.

Canada: Shipping charges can be will be calculated during checkout, directly through the website. To view your order in Canadian dollars, please be sure to choose CAD in the dropdown next to the Search Box at the top of our website.

Delivery Timeframes

NOTE: Due to COVID, there have been unexpected delays with carriers based on the country you are shipping to. Please plan for additional time in shipping.

We try to ship to our customers as quickly as possible. Once your payment clears (typically 2 business days), we ship out your product(s) to the address listed on the order. Orders typically arrive to their destination within 2 - 3 weeks. We try our best to deliver your items as quickly as possible, but due to customs and other factors, delivery dates are not guaranteed. 

Amazon International Shipping

You can also purchase our items and have them shipped internationally through Amazon International Shopping! Click on the link in the photo below to start your Amazon shopping. 

*Not all Lumberjack Tools products are available for shipping internationally through Amazon. Please follow the instructions on the Amazon International Shopping Page for a list of products available in your area.

All in-stock orders ship during normal business hours Monday – Friday. The order will ship within 2 business days after the order has been processed and funds have cleared. If an item is back-ordered you will be notified of its status and of the new shipment date.  All items purchased from Lumberjack are made pursuant to a shipment contract with UPS or the USPS. Lumberjack is not responsible or liable for any damages or late shipments arising from the shipment of the order. You will need to make a claim with the carrier.

*Please note that all orders placed during the holiday season may take an addition 2 business days to process.

INTERNATIONAL SHIPPING: CLICK HERE

• Items can be returned within 30 days of purchase ONLY with prior authorization or approval.

• In order to obtain a refund or exchange, prior approval must be given and you must have Return Authorization #. Call 715.720.4719 (8AM-4PM, CST, Monday through Friday).

• Refunds are for the cost of product only; shipping and handling charges are not refundable.

• At Lumberjack’s sole discretion, we may impose a fifteen percent (15%) restocking fee on items returned.

• We reserve the right to dispute the request for any reason.

• We will credit your account after inspection and audit of the return item. This process may take 2-4 weeks.

WELCOME

Lumberjack Tools™ User Manuals

Choose your product manual by clicking on the picture below. The manuals provide product information for use, safety instructions and more.

Home™ & Pro™ Manual	Commercial™ & Industrial™ Manual	Multi-Tool Manual
Staking Tool Manual	45° Post Pointer Manual	10” Draw Knife Manual
Drill Sergeant - Angle Driller™ Manual	Safety Sled - Tenon Guide™ Manual	Countersink Bit Manual
Log Lock™ (1-1/2" - 4-1/2" Logs) Manual	Log Lock XL™ (2-1/2" - 8" Logs) Manual	Blade Boss Sharpening Jig™ Manual
Log Center Finder Manuals	Wood BurnStencil™ Manual

Your business is important to us and we stand behind our products and service. We have a Lifetime Warranty on all our tenon cutters as long as they are used correctly. For the warranty to be valid, you must be the original buyer and have receipt of purchase from an authorized reseller.

Help is available by calling 715.720.4719 or contacting us at info@lumberjacktools.com during normal business hours 8AM-4PM, CST, Monday through Friday.